What’s your creative process? How do you come up with your ideas? Those are questions one would ask most writers. When I had a chance to catch up with award-winning writer Whit Honea recently, I asked those questions and more. Whit is the author of the book The Parent’s Phrase Book and is a two-time …
The case studies around social listening always fascinate me. Even the tried-and-true customer service saves that make everyone feel warm and fuzzy about social media. But when a company goes beyond the reactive (what I call “monitoring”) use of social listening platforms and applies the technology to inform other business functions, I get excited. 7-11 …
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