It’s been a while since I’ve offered up a commentary episode and since the main interview episodes of Winfluence are now also in video, I’ve given some thought to bringing back the commentary episodes as an audio-exclusive, if you will. That, and, I have to be honest … I resisted making the podcast a video-first […]
Everyone is Up-In-Arms About De-Influencing … And Shouldn’t Be Read More »
In 2008, Frank Eliason jumped into online conversations about Comcast and became one of the first social customer service professionals out there. Other than Lionel Menchaca at Dell and a handful of other dotted similar stories, there was no path to follow. Frank had to blaze a trail. And blaze he did. Launching the @comcastcares Twitter
What Humanizing Your Brand Looks Like Read More »
I often hate Jay Baer. Anyone who has met him, or knows that he and I are friends, is probably shocked by that. Jay is not a hate-able guy. He’s one of the more genuine, affable, generous people on the planet. He’s a true star in an industry of star wannabes and seems to have
Hug Your Haters Reinvents Customer Service, Business Book Authorship Read More »