jay baer

The Number One Indicator of Your Brand’s Success? Responsiveness!

Influencer Marketing, Winfluence Podcast

We’ve got a special episode today for a couple of reasons. First, my pal Jay Baer has new research out on the Time to Win. It’s a fascinating study on how responsiveness in all its variations really can be the difference between getting new business and not … and keeping business and not. Jay and

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Hug Your Haters Reinvents Customer Service, Business Book Authorship

Social Listening

I often hate Jay Baer. Anyone who has met him, or knows that he and I are friends, is probably shocked by that. Jay is not a hate-able guy. He’s one of the more genuine, affable, generous people on the planet. He’s a true star in an industry of star wannabes and seems to have

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