customer service

Jay Baer on Winfluence

The Number One Indicator of Your Brand’s Success? Responsiveness!

We’ve got a special episode today for a couple of reasons. First, my pal Jay Baer has new research out on the Time to Win. It’s a fascinating study on how responsiveness in all its variations really can be the difference between getting new business and not … and keeping business and not. Jay and […]

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Matt Barnett on Winfluence

The Ultimate Personalization Strategy for Influencer Outreach & Audience Building

There’s really no question that the more personal the relationship, the more powerful it is. In the business world, the big trend for everything from email marketing to e-commerce websites is personalization. In the influence marketing world agencies and brands hope to break through the inbox clutter and get influencers or media members to respond

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