Jason Falls

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You are here: Home / Archives for customer service

Go Ahead Caller Episode 18: SEO to Content Execution, Customer Care, Small Biz Social Fun and Pole Dancing.

July 17, 2018 by Jason Falls Leave a Comment

We knocked out another entertaining and useful program for you this week gang! Great examples of small business social media, customer service gone wrong on social and a neat discussion about how to take SEO from keyword research to content marketing execution. Oh … and I talk about why I’m getting shot in the butt.…

Filed Under: Go Ahead Caller Tagged With: content marketing, customer service, Go Ahead Caller, search engine optimization, SEO, small business social media

Go Ahead Caller Episode 13: My Movement, Complaining on Social Media, PR Today and Wake-Up Calls

June 12, 2018 by Jason Falls Leave a Comment

A blistering tour through communications topics like social media complaints and what public relations is today on Go Ahead Caller this week. I talk about my big move and end the show with a somber take on our recent rash of wake-up calls around suicide. Enjoy and tell your friends about the show! Join me…

Filed Under: Go Ahead Caller Tagged With: customer service, PR, public relations, social media

The Power of Simple Acknowledgement

January 20, 2017 by Jason Falls Leave a Comment

On Wednesday of this week, I turned 44 years old. I don’t say that for acknowledgement. My birthday isn’t a big deal anymore. My kids make more of a fuss over it than I do. Once you get that big car insurance break at age 25, there really isn’t that much to look forward to.…

Filed Under: Philosophy Tagged With: acknowledgement, customer acknowledgement, customer experience, customer service, power of acknowledgement

What Humanizing Your Brand Looks Like

May 13, 2016 by Jason Falls 2 Comments

In 2008, Frank Eliason jumped into online conversations about Comcast and became one of the first social customer service professionals out there. Other than Lionel Menchaca at Dell and a handful of other dotted similar stories, there was no path to follow. Frank had to blaze a trail. And blaze he did. Launching the @comcastcares Twitter…

Filed Under: Social Listening Tagged With: comcast, comcast cares, customer service, frank eliason, humanize your brand, humanizing your brand, social customer service

Hug Your Haters Reinvents Customer Service, Business Book Authorship

March 15, 2016 by Jason Falls Leave a Comment

I often hate Jay Baer. Anyone who has met him, or knows that he and I are friends, is probably shocked by that. Jay is not a hate-able guy. He’s one of the more genuine, affable, generous people on the planet. He’s a true star in an industry of star wannabes and seems to have…

Filed Under: Social Listening Tagged With: customer service, customer service books, engaging detractors online, hug your haters, jay baer, online engagement, social customer service

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