What if you could hit a brand analytics button and find out where your brand ranked against its category competitors on volume of organic content versus volume of sponsored content? What if you could then see how your engagement rate on your content stacks up against your competition, both from your organic posts and sponsored […]
IZEA Continues Influencer Innovation Into Brand Analytics Realm Read More »
Image recognition is one of those social media analytics pieces that most social listening companies either can’t get right or charge so much for, no one can afford access. Brandwatch may have cracked the code. It’s new Image Insights feature provides the best image recognition and accompanying analysis I’ve seen in any social listening or
Image Recognition and Analysis Comes to Brandwatch Read More »
Social listening for small business is a popular soap box for me. It seems every time a good social listening tool comes along, they get funding and immediately drop reasonable pricing to target the enterprise, thus leaving the small business owner behind. Each time I find a new platform with pricing small businesses can digest,
Brand24 Offers Smart, Simple Social Listening for Small Business Read More »
What if I told you your social audiences — those on Facebook vs. Twitter, for example — were not only not the same, but were starkly different? Would it make you uncomfortable with your content strategy? If you are producing the same or similar content for each network, it should offer cause for concern. Surely I
The Shocking Truth About Your Social Audiences Read More »
Brandwatch is the latest social listening/social intelligence tool to offer up a product around audience-centric listening. This trend in the industry will continue as the software companies jockey to offer the same features as their competitors. Audience-centric listening actually breaks the mold of social listening and social monitoring platforms and allows you to begin with
Brandwatch Launches Its First Step Toward Audience-Centric Listening Read More »
In the good old days of social media – years ago (like 2007) – we called all these tools that went out and found conversations about your brand social monitoring platforms. Today, most of them call themselves social listening platforms. On the surface, you’d think there’s no difference. But there is. And in my
The Difference Between Social Monitoring and Social Listening Read More »
Facebook Topic Data has been a hot button issue in the social listening space of late. Yet many brand don’t fully understand what it is or why they should consider asking for it with their listening platform. If that wasn’t bad enough, I spoke to a representative of a known social listening platform last week
The Truth About Facebook Topic Data Read More »
Facebook announced it was opening anonymized conversations for data analysis in March of 2015 and social listening platforms have since been scrambling to offer the feature. They’re forced to go through Facebook’s partner — DataSift — for access so seeing conversations from the world’s largest social network is typically available for an additional cost. But
The Importance and Challenges of Facebook Topic Data Read More »
Thursday night in Chicago, I will emcee and host a panel discussion on social analytics and listening for NetBase featuring an impressive group of digital marketing minds. Rick Wion of the Kellogg Company (and once social lead for McDonalds), Jamie Kennedy of Burson-Marstellar, Scott Reitzel from Purple Strategies and Lewis Bertolucci of Humana will join me
How Are Brands Using Social Listening? Read More »
The case studies around social listening always fascinate me. Even the tried-and-true customer service saves that make everyone feel warm and fuzzy about social media. But when a company goes beyond the reactive (what I call “monitoring”) use of social listening platforms and applies the technology to inform other business functions, I get excited. 7-11
How Social Listening Can Inform Your Creative Brief Read More »
Influencer identification is probably the most important public relations activity brands engage in these days. Mapping and understanding who it is that can move and motivate your potential customers is imperative since consumers no longer rely mostly on mainstream news sources and, thus, the press release has become moot. To succeed in “media” outreach in
Sysomos Launches New Product Suite Including Powerful Influencer Mapping Tool Read More »
You would be hard pressed to produce a social listening report these days that didn’t show Twitter as your top conversation source, regardless of the topic. What’s more frightening is most social listening services only offer 10% of what Twitter has to offer in the first place. The “Decahose” – or a random feed of
Twitter Dominates Social Listening Reports, But Does It Matter? Read More »